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Platters
Full payment is required for all orders before the date of delivery/pick up.
Grazing tables:
Payable on agreeing to proceed with your Hooked On Taste, Inc grazing table booking is a 50% deposit. $150.00 of this deposit is non-refundable upon booking, unless cancellation takes place within close proximity of your event date . Full payment is required 2 weeks out from your event date.
Payment due dates are outlined on your invoice.
Your booking is not officially secured until a deposit has been received.
We understand that sometimes circumstances can change, but as we order our produce fresh and allocate time towards your order, we ask that if you no longer require our services, or need to cancel your order, you provide us with a minimum of 24 hours notice otherwise you will incur the full charge of your cancelled order.
If your platter box/catering box order exceeds $500.00 and you wish to cancel or significantly decrease your order, we request that you provide us with a minimum of 3 days notice otherwise you will incur the full charge of your original order.
Grazing tables:
Once the booking is confirmed, the date and time is yours and we decline any other inquiry, no matter how many we receive. In the unlikely circumstance that you need to cancel your booking, we do have a cancellation policy in place, this is as follows:
If your grazing table booking is cancelled more than 4 weeks out from your event date, you will receive a full refund.
Decreasing the length of your grazing table booking is not permitted within 2 weeks from your event date. Where circumstances beyond our control prevent us from fulfilling any obligations under this contract, we will be released from this contract without penalty.
Hooked on Taste, Inc reserves the right to substitute products and items when products or ingredients may not be available. All substitutes are of similar quality and value.
Pricing: Pricing is always subject to change. Each quote is only applicable to the inquiry.
Allergies: Our Platters and Grazing tables are not suitable for those who are allergic to nuts. Platters and Grazing tables are suitable for those who follow gluten free / dairy free / vegan / halal diets when notice is given, additional fees may apply for substitute products.
Weather: We do not provide refunds or offer date reschedules in case of bad weather on the date of your grazing table booking. In the event of rain, it is your responsibility to make an alternate arrangement. We strongly encourage having a wet weather plan in place.
Dealing with the heat: It is very important that your grazing table is located in a shady, cool location for the duration of the set up and event. Indoors with air-con is always preferable, particularly during the warmer months of the year.
Safety & Hygiene: It is the client’s responsibility to ensure children and guests are kept away when we are setting up. We cannot take any responsibility for any damage to property or persons caused by non-compliance. Pets and other animals must be prevented from entering any area where food is being prepared or served to meet food hygiene and safety requirements
Your Terms and Conditions section is like a contract between you and your customers. You make information and services available to your customers, and your customers must follow your rules.
Common items in a terms and conditions agreement allow you to:
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