FREQUENTLY ASKED QUESTIONS

Do I keep the board?

Of course you do. It is specially made for your order.

How can I pay for the platter?

We accept Cash, Paypal, Venmo, Square, Zelle, Apple Pay . Full payment is required for all orders before the date of delivery/pick up. Contact 818-679-7263 for additional information.

Where do you deliver?

We are located in Glendale, CA. As long as we stay within 60 miles, we will deliver. Additional Fee applies for delivery

How long can a platter sit out for before they need to be refrigerated?

There is always a bit of science to this answer so let us answer this bit by bit. We purposely don’t put anything on the platters that would have a short shelf life outside of a controlled environment eg. Fridge. Items like, eggs, dairy (this does not include cheese), fish, chicken have short incubation periods for bacteria, so we don’t use them. All of our cheeses are processed and meats are cured. This makes them shelf stable for a number of hours. The environment plays a big part of this, but even in the peaks of summer in 75 degrees as long as they are in the shade they would be happy sitting outside for 3 hours. The only thing that would start to occur is drying out of breads and meats and sweating cheeses.
During winter while you are inside your 60 degree heat pumped house they would be totally fine available for your guests to graze on for 4 to 5 hours.

How far in advance do I need to place an order?

24 hours

What happens if I need to cancel my order?

We understand that sometimes circumstances change. If you no longer require our services, or need to cancel your order, you provide us with a minimum of 24 hours notice otherwise you will incur the full charge of your cancelled order.

How will I know if my order was delivered?

You will receive a text confirmation with a picture of the platter that was delivered 10-15 minutes prior